Hotel Biltmore

The staff was wonderful everywhere: the front desk, the cleaning team, the people who served breakfast. The location of the hotel is great. It's actually behind the Westin Camino Real and is part of the same chain, but because it doesn't have a fancy lobby or stores inside, a pool, etc., the Biltmore is a lot cheaper. The hotels connect from the inside though, so it's very easy to go to the Westin for dinner, or just to enjoy drinks at the lobby.

This was our second time staying at Hotel Biltmore and our second time loving it. The staff are very friendly and helpful. I asked for extra towels and they were brought up immediately. The gentleman that helped bring our bags to the room was SO very professional and polite. I asked the front desk staff if I could email them my bus tickets to be printed and they very kindly obliged. Breakfast is phenomenal at The Biltmore. The waitstaff is incredibly attentive, always checking to make sure that the food is fresh and in good supply. They offer to take your plates when you're done, and one gentleman offered to make my coffee for me. All of the staff performed their duties with pride and professionalism.

Recently and tastefully renovated, friendly staff, very clean and spacious rooms, great location...close to airport and nice dining and shopping areas.

Large and comfortable room with two double beds. Kind and helpful english speaking staff. Breakfast was good.